FAQ

Honest answers to everything

The questions below are the real ones people ask about USB warmth. If yours is not here, email us; a human answers within one business day.

Does it come with a battery?

No, and that is on purpose. It runs from the USB power bank you already own, which is almost certainly better than any bank we could bundle in. A hidden fur pocket inside holds it, and a 1.5m USB extension cable comes in the box for reaching a port instead.

Will it really get warm on USB?

It delivers gentle radiant warmth through plush, not a blast of hot air. It is not a space heater and does not pretend to be. Think of the warmth of holding a fresh mug, spread across a fuzzy pouch, for as long as your power bank lasts.

Can I wash it?

Yes. Disconnect the power first, then wash it following the care card in the box. The crystal velvet comes back soft, ready for the next cold snap.

Will it look bulky?

It reads as a plush accessory, not gear. In muff mode it sits like a soft pillow in your lap. In belt mode it wraps flat enough to wear under a coat or over a hoodie.

How do the warmth settings work?

One button, tap to move through the feelings: a gentle glow for background comfort, cozy for settling in, toasty for the truly frozen days. You pick by feel, not by chart.

How fast does it arrive?

Delivery typically takes 6 to 11 days, and you get tracking the moment your order ships. US shipping is free over $50 and a flat $4.95 under.

What if I do not love it?

Send it back within thirty days of delivery for a refund to your original payment method. Email support@fuzzypouch.com and we handle the rest.

Is it safe to wear?

Used as directed, yes. The short version: awake hours only, over a layer in belt mode, standard USB power, and it is a comfort product, not a medical device.