Shipping policy

Last updated: July 23, 2026

Where We Ship

We currently ship to addresses within the United States. We do not ship to PO boxes marked as undeliverable by our carriers, APO/FPO addresses, or international destinations at this time. As we grow, we plan to open shipping to more regions.

Shipping Cost

Shipping is free on all US orders. The price you see at checkout is the price you pay. No surprise fees.

Processing Time

Orders are processed within 1 to 2 business days of being placed (Monday through Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day. You will receive an order confirmation email as soon as your order is placed, and a dispatch confirmation email with tracking once your order ships.

Delivery Time

Delivery estimates are provided by our carriers and begin from the date of dispatch, not the date of order. During peak periods (holiday season, major sales) carriers may experience delays beyond our control. If your order is going to be meaningfully delayed, we will notify you by email, and you may request a refund on any order that has not yet shipped.

Tracking Your Order

1. Once your order ships, you will receive a dispatch email containing your tracking number and a tracking link.
2. Tracking information may take 24 to 48 hours to become active after dispatch.
3. You can check your delivery status anytime through the link in your email.
4. If your tracking hasn't updated in more than 5 business days, contact us at hello@fuzzypouch.com and we will investigate with the carrier.

Missing or Lost Packages

If your tracking shows delivered but you can't find your package:

1. Check around your delivery location (porch, mailbox area, with neighbors or building management).
2. Allow 24 hours, as carriers occasionally mark packages delivered slightly early.
3. If it still hasn't turned up, email hello@fuzzypouch.com within 14 days of the marked delivery date.

If a package is confirmed lost in transit, we will send a free replacement or issue a full refund, your choice.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email hello@fuzzypouch.com immediately. We can usually correct an address before dispatch. Once an order has shipped, we are unable to redirect it. If a package is returned to us due to an incorrect address provided at checkout, we will contact you to arrange reshipment, and a reshipping fee may apply.

Customs, Duties, and Taxes

All applicable import charges for US orders are included in your purchase. You will not be asked to pay additional customs or import fees on delivery.

Questions?

Email: hello@fuzzypouch.com

We respond to all shipping inquiries within 1 business day.