Refund policy

Last updated: July 23, 2026

The 30-Day Cozy Guarantee

We want FuzzyPouch to be the warmest thing you own. If it isn't, you have 30 days from the day your order is delivered to return it for a full refund of the purchase price. No restocking fees, no runaround, no hoops.

Return Eligibility

To be eligible for a return:

Your return request must be started within 30 days of delivery.
The item must be in the condition you received it in, with no damage beyond normal try-on use.
You must have your order number or proof of purchase (your order confirmation email works).

How to Start a Return

Email us at hello@fuzzypouch.com with your order number and the reason for your return.
Our team will reply within 1 business day with your return authorization and the return shipping address.
Pack the item securely and ship it to the address provided. We recommend using a tracked shipping method, as we cannot be responsible for return packages lost in transit.
Once we receive and inspect your return, we will email you to confirm your refund has been issued.

Please do not ship a return without contacting us first. Returns sent without authorization may not be traceable to your order and can delay your refund.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving your return.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still don't see it, contact us at hello@fuzzypouch.com and we will track it down.

Exchanges

If you'd like a replacement instead of a refund, let us know when you start your return. Exchanges are subject to availability. The fastest path is usually to return your item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your FuzzyPouch arrives damaged, defective, or if you received the wrong item, email us at hello@fuzzypouch.com within 30 days of delivery with a photo of the issue. We will make it right with a free replacement or a full refund, and you will not pay return shipping. This applies regardless of the standard return conditions above.

Return Shipping Costs

Change of mind returns: the customer is responsible for return shipping costs.
Damaged, defective, or incorrect items: we cover the return shipping, or we may simply refund or replace without requiring the item back.

Non-Returnable Situations

We cannot accept returns that are:

Requested more than 30 days after delivery.
Damaged through misuse, modification, or use outside the included instructions (for example, use with a power source above the recommended USB 5V/2A input).

Order Cancellations

If you need to cancel or change an order, email hello@fuzzypouch.com as soon as possible. We can usually cancel an order if it has not yet been dispatched. Once an order has shipped, it falls under the standard return process above.

Questions?

Our support team is happy to help.

Email: hello@fuzzypouch.com